Last updated: August 25, 2026
This Privacy Policy explains how KeepHi collects, uses, and shares personal information when you visit our store, place an order, create an account, or contact us. Our storefront is powered by Shopify.
Information we collect
- Contact and delivery details such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction details, including products purchased, returns, and payment confirmation. Payment card details are processed by our payment providers and are not stored directly by KeepHi.
- Account information and preferences when you create or use an account.
- Messages, support requests, survey responses, and information you choose to send us.
- Device, browser, IP address, cookie, and storefront usage information collected automatically.
How we use information
We use personal information to operate the store, process payments, fulfill and track orders, provide customer support, prevent fraud, improve products and services, comply with legal obligations, and send marketing communications when permitted. You may unsubscribe from marketing emails at any time.
Service providers and disclosure
We may share information with Shopify and service providers that support payments, hosting, analytics, customer support, fulfillment, shipping, security, and marketing. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction.
Cookies and choices
Our store and service providers use cookies and similar technologies to remember preferences, keep the site secure, understand performance, and support advertising where permitted. Browser controls can limit cookies, but some storefront features may stop working.
Children’s privacy
The online store is intended for adults. Children should not create accounts, place orders, or submit personal information without a parent or guardian. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, and meet legal requirements. We use reasonable safeguards, but no method of transmission or storage is completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request.
International processing
Shopify and other providers may process information in countries other than your own, subject to appropriate legal safeguards where required.
Changes and contact
We may update this policy to reflect operational, legal, or regulatory changes. Questions or privacy requests can be sent to our contact form.
