30-day return window
Request a return within 30 days after delivery. Eligible items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Refund Policy
Eligibility, damaged orders, return timing, and what happens after we receive an approved return.
Damaged, defective, or incorrect
Inspect your order when it arrives. Contact us within 7 days and include the order number plus clear photos of the product and packaging.
Non-returnable items
Opened paper rolls, used products, personalized products, gift cards, and final-sale items cannot be returned unless defective or applicable law requires otherwise.
Refund timing
We will notify you after inspection. Approved refunds return to the original payment method; your bank or card issuer may take 5–10 business days to post the credit.
Shipping charges
Original shipping charges are not refundable unless the return is caused by our error or applicable law requires otherwise. Customers are responsible for approved return shipping unless we confirm otherwise in writing.
Cancellations
Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment begins.
Start a request
Use our contact form with your order number and a short explanation. Do not send a return before receiving instructions.
