Shipping Policy

Processing, tracking, delivery estimates, address changes, and international-order basics.

Processing time

Orders are normally prepared within 1–2 business days, excluding weekends and holidays. Launches, promotions, and peak periods may take longer.

Rates & delivery estimates

Available shipping services, charges, and estimated delivery windows are shown at checkout. Estimates begin after the carrier receives the package and are not guaranteed.

Tracking

When tracking is available, it is sent to the email address used at checkout. Allow time for the carrier to scan a newly created label.

Address accuracy

Customers are responsible for a complete and correct address. Contact us immediately if it needs correction; we cannot guarantee changes once fulfillment starts.

Delays, loss & damage

Carrier and customs delays may happen outside our control. If tracking has not moved for several business days, or a package arrives damaged, contact us with the order number and supporting photos where relevant.

International orders

When international shipping is offered, the recipient is responsible for customs duties, import taxes, and local fees unless checkout says otherwise.