Last updated: August 25, 2026
Processing time
KeepHi orders are normally prepared within 1–2 business days, excluding weekends and holidays. Processing may take longer during launches, promotions, or peak periods.
Rates and delivery estimates
Available shipping methods, charges, and estimated delivery windows are shown at checkout. Delivery estimates begin after the carrier receives the package and are not guaranteed.
Tracking
When tracking is available, it is sent to the email address used at checkout. Please allow time for the carrier to scan the package.
Address accuracy
Customers are responsible for providing a complete and correct shipping address. Email markleeliaozehui@gmail.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.
Delays, loss, and damage
Carrier and customs delays can occur outside our control. If tracking has not moved for several business days, or if a package arrives damaged, contact us with the order number and supporting photos where applicable.
International orders
When international shipping is offered, the recipient is responsible for any customs duties, import taxes, or local fees unless checkout states otherwise.